Terms and Conditions

These Terms and Conditions ("Terms") form a binding agreement between you and One Solution LLC ("One Solution," "we," "us," or "our") governing access to and use of Tokend, including its mobile applications, web application, websites, APIs, gateway services, and related products and services (collectively, the "Services"). By creating an account, accepting an invitation, purchasing a subscription, or using the Services, you agree to these Terms.

1. Eligibility and Authority

You must be at least 18 years old, or the age of legal majority where you live, and legally capable of entering into a binding agreement. If you use Tokend for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization.

2. The Tokend Services

Tokend provides tools for authorized users to manage workspaces, members, AI agents, provider and email connections, AI bot access, token and usage telemetry, estimated spend, agent health checks, notifications, and related operational information. Features may vary by platform, plan, region, integration, or release.

Usage and spending information may be estimated from provider-reported token counts, model-rate tables, or available cost fields. Estimates are informational and may differ from invoices or final charges issued by an AI provider, payment processor, or other third party. Tokend is not an accounting, tax, legal, cybersecurity-certification, or financial-advisory service.

3. Accounts and Workspace Roles

You must provide accurate account information and keep it current.

You are responsible for maintaining the confidentiality of your credentials, devices, recovery methods, API access tokens, and other authentication information.

Workspace roles may include owner, administrator, and viewer. Permissions differ by role, and workspace owners are responsible for assigning appropriate access.

You must promptly notify us at [email protected] if you suspect unauthorized access or a security incident.

You are responsible for activity performed through your account unless caused by One Solution's breach of these Terms or applicable law.

4. Customer Data and Instructions

As between you and One Solution, you retain ownership of data, content, configurations, credentials, and other information that you or authorized users submit to the Services (collectively, “Customer Data”). You grant One Solution a limited, nonexclusive license to host, process, transmit, copy, and display Customer Data solely as necessary to provide, secure, support, and improve the Services and to comply with law.

You are responsible for having all rights, notices, permissions, and lawful bases required to submit Customer Data and to connect third-party systems. You must not use Tokend to process information in a way that violates privacy, intellectual-property, employment, communications, export-control, or other applicable laws.

5. Provider Credentials and Integrations

Authorized owners or administrators may connect third-party AI providers, email providers, Telegram bots, custom endpoints, and other services.

You authorize Tokend to access and transmit information to those services as necessary to perform the requested integration.

Third-party services are governed by their own agreements and privacy policies. One Solution is not responsible for a third party's availability, pricing, output, security, or acts or omissions.

Provider secrets may be encrypted and stored server-side. Raw secrets are not intended to be displayed after saving, but you remain responsible for rotating or revoking credentials when appropriate.

Bot-access and gateway tokens may be displayed only once. You are responsible for storing them securely and immediately revoking them if exposed.

6. Acceptable Use

You may not use the Services to:

Violate law, regulation, court order, sanctions, export controls, or another person's rights.

Access a workspace, account, system, or data without authorization.

Upload malware, exploit vulnerabilities, disrupt the Services, bypass security controls, or conduct penetration testing without written permission.

Reverse engineer, decompile, disassemble, scrape, copy, or attempt to derive source code, trade secrets, models, or nonpublic system information, except where applicable law expressly permits it.

Circumvent plan limits, rate limits, authentication, role restrictions, billing controls, or provider restrictions.

Use Tokend to facilitate harassment, fraud, impersonation, unlawful surveillance, discrimination, or harmful or deceptive conduct.

Transmit regulated data, including protected health information, payment-card data, government identification numbers, biometric data, or other highly sensitive information, unless we have expressly agreed in writing that the Services support that use.

Resell, sublicense, or provide access to the Services except as expressly authorized in writing.

7. Subscriptions, Fees, and Payment

Some features require a paid workspace subscription. Current plan features, limits, prices, and billing intervals are presented at purchase or in an applicable order form.

Payments may be processed by Stripe, Apple, Google, or another authorized payment provider. Their terms may apply to payment processing, renewals, cancellations, and refunds.

Unless otherwise stated, subscriptions renew automatically until canceled. Cancellation generally takes effect at the end of the current paid billing period.

Fees are nonrefundable except where required by law or expressly stated in an order form or payment-provider policy.

You are responsible for applicable taxes, except taxes based on One Solution's net income.

If a paid workspace returns to a free plan, resources above the free-plan limits may be paused, restricted, or made inaccessible rather than immediately deleted.

Deleting a Tokend account does not automatically cancel an Apple, Google, Stripe, or other third-party subscription. You must cancel recurring billing through the applicable billing channel. Account deletion does not eliminate accrued charges, payment obligations, or amounts already due.

8. Intellectual Property

Tokend, including its software, source code, object code, interfaces, visual design, documentation, trademarks, logos, workflows, architecture, text, graphics, and all related intellectual property, is the sole and exclusive property of One Solution LLC or its licensors. Tokend is owned-source software and is not transferred or sold to users.

Subject to these Terms and payment of applicable fees, One Solution grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to access and use the Services for your internal business purposes during the applicable subscription term. No other rights are granted.

9. Feedback

If you provide suggestions, ideas, or feedback, you grant One Solution a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation. This does not transfer ownership of your Customer Data.

10. Privacy and Security

Our Privacy Policy explains how we process personal information. You agree to use the Services consistently with that Policy and to maintain reasonable administrative, technical, and organizational safeguards for your users, devices, credentials, integrations, and Customer Data.

11. Account Deletion and Workspace Deletion

Any user may initiate deletion of the user's personal Tokend account through the mobile or web account settings.

Personal account deletion removes the user's login, profile, preferences, sessions, and organization memberships, subject to legally permitted retention.

Personal account deletion does not automatically delete an organization, workspace, subscription, or Customer Data controlled by that organization.

A last remaining workspace owner must transfer ownership or separately delete the workspace before deleting the personal account.

Workspace deletion is a separate owner-level action and may permanently delete or deidentify the workspace's agents, integrations, usage data, settings, member access, and other Customer Data.

Deletion may take up to 30 days to complete in active systems, and residual copies may remain temporarily in backups or where retention is required for legal, security, fraud-prevention, billing, accounting, or dispute-resolution purposes.

Deletion is irreversible once completed.

12. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, misuse the Services, or if continued service becomes unlawful. Where reasonably practicable, we will provide notice and an opportunity to cure, but immediate action may be taken to protect users, systems, or third parties.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnification, dispute provisions, and rights concerning retained records.

13. Service Changes and Availability

We may modify, add, suspend, or discontinue features. We do not guarantee uninterrupted, error-free, or permanently available service. Scheduled maintenance, third-party outages, internet failures, provider changes, emergencies, and events beyond our reasonable control may affect availability.

14. AI Providers and Outputs

Tokend may route authorized requests to third-party AI providers. AI outputs can be inaccurate, incomplete, offensive, or unsuitable. You are responsible for reviewing outputs and for decisions or actions based on them. One Solution does not warrant the accuracy, legality, availability, or fitness of third-party AI models or outputs.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ONE SOLUTION DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT USAGE OR COST ESTIMATES WILL MATCH THIRD-PARTY BILLING.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONE SOLUTION AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONE SOLUTION'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ONE SOLUTION FOR TOKEND DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY.

17. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless One Solution and its owners, officers, employees, contractors, affiliates, and licensors from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your Customer Data, your integrations, your violation of these Terms or law, or your infringement or misuse of another person's rights.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Except where applicable law requires otherwise, state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts.

19. U.S. Government and Export Compliance

You may not use, export, re-export, transfer, or provide the Services in violation of U.S. export-control or sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction and are not a prohibited or restricted party.

20. App-Store Terms

If you downloaded Tokend through Apple App Store or Google Play, the applicable store is not responsible for Tokend, support, maintenance, warranties, claims, or intellectual-property disputes except as required by its terms or law. Your use of the mobile application must comply with the applicable store's usage rules. The app store may be a third-party beneficiary of these Terms solely to the extent required by its developer agreement.

21. Changes to These Terms

We may update these Terms. We will post the revised Terms with a new effective date and provide additional notice when required. Material changes apply prospectively. If you do not agree to revised Terms, you must stop using the Services and cancel any subscription.

22. General Terms

These Terms, the Privacy Policy, and any applicable order form are the entire agreement concerning the Services.

If an order form conflicts with these Terms, the order form controls only for that transaction.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, sale of assets, or by operation of law.

Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.

Headings are for convenience only. Electronic notices and signatures satisfy written-form requirements where permitted by law.

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.

14. Contact Us

Questions, privacy requests, and deletion assistance may be directed to:

Company: One Solution LLC

Product: Tokend

Email: [email protected]

One Solution LLC is based in Phoenix, Arizona, United States.